Get answers to common customer queries here.
What payment methods are available for customers?
At Tubchr, we focus on building effective relationships and trust with our customers and thus, we make use of only cash on delivery method of payment. No other methods of payment are used.
Do you deliver outside Hong Kong?
Unfortunately, at present we only deliver within the region of Hong Kong. No international shipping is available with us. We are looking to come up with shipping outside the region soon.
Can I return an order if not satisfied?
Our company focuses on 100% customer satisfaction and therefore, have come up with an easy return process. Read our return and refund policy for better understanding related to the same.
Can I cancel my order?
Order cancellations are available but under certain conditions. You have to cancel the order before the product has been shipped to your delivery address. Write to us to cancel your order.
Which crypto wallets do you sell?
Our company sells premium crypto wallets from globally recognized and reputed companies only. Our wallets include Ledger Nano X, Trezor Model T, Ellipal Titan 2.0, Keystone Pro, SafePal S1, and BitBox02 Multi Edition.
Do you sell wallet accessories as well?
Yes, our company sells accessories for hardware wallets as well. Now ensure proper maintenance and enhance your user experience with these accessories designed for a seamless experience.